Someone's about to get straight up beat in Chicopee Massachusetts. My debit card info was stolen and I'm pissed. My bank actually called me because they noticed that it was impossible for me to be in both Boston and Chicopee at the same time. I had to google Chicopee to see where it is (no man's land aka Western Mass.) That's about the only useful thing my bank did.
It took me 45 minutes of repeatedly calling my bank and being put on hold and hung up on before I finally spoke to someone in the fraud department. I was in full on bitch mode. If I had one more person ask me for my social, birth date, blood type and the last thing I ate just so they could tell me the fraud department was busy I was going to lose it. One guy was like "ma'am I can tell you're upset". Was it the shrill pitch of my voice that gave it away or the "I swear to God if you disconnect me one more time I'm going to lose it!" They kept giving me the number for the fraud department but it was the number I just called so obviously it's not the direct number to the fraud department.
Once I got through to the fraud department they told me to call back when the fraudulent charges cleared and then they can refund the money.
So yea fun day for me.
That sucks big time. My card was hacked and the company called me, killed the number, sent me a new card and cxld the phony charge.
ReplyDeleteThat is the plan but it's taking longer than I'd like. It sucks.
Deleteomg, what a pain the ass. My son lost his wallet, so we cancelled his debit card, and they sent another. Maybe time to switch banks??
ReplyDeleteWould it cheer you to know that I've been reading Boswell's London Journal (thanks for the recommend!), and he is currently laid up with the clap? Perspective?
I'm thinking of switching. I want better customer service.
DeleteHa ha I just got to that part and from an actress! And he confronts her about it and she's all "well I was bad years ago but I'm totally not sleeping around now!"
At least they tipped you off in the first place, I guess. That still sounds rather irritating. Sorry! ;(
ReplyDeleteUgh. That sounds awful. I would categorize this as "adding insult to injury".
ReplyDelete