Part of my job is being a "phone bouncer". I screen all calls for the two attorney's I work for. When a potential new client calls I have to get some basic information from them and run a conflict check. If their spouse has already spoken to someone at our firm we can't speak with them. Most people willingly give me that information but others are a little less forthcoming.
The conversation usually goes something like this:
Me: What is your spouses name?
Potential Client: Why do I have to tell you that?
Me: It's just for conflict check reasons.
Potential Client: Well I know they didn't call you.
Me: I understand, but I'm just following protocol.
Potential Client: I'll tell the attorney but I'm not telling you.
Me: I'm sorry but I have to run a conflict check before an attorney will speak with you.
Potential Client: FINE!
I remind them that any information they give me will not leave the office but some people just don't wanna tell.